Terms and Conditions

In these terms of service, “We”, “our” or “Us” relates to Digital Magnet and “you”, “your” or “yourself” relates to the customer.

Our Terms of Service are laid out into sub-sections to provide you easier access to the Information you need.

Customer Service Policy

Nominet / Domain Terms & Conditions

Payments & Refunds Policy
Acceptable Usage Policy

Digital Magnet no longer provide hosting. This is now managed/provided by Burstfire Networks Ltd. Should there be any issues regarding abuse of our servers / hosting which you link to Digital Magnet, please send it to info@digital-magnet.uk.

Customer Service Policy

We believe in providing the highest value of Customer Service we can, however we are a small business and as such may not always be available to respond in writing to enquiries. We will respond within a maximum of 5 working days to any written communication (which can be sent to info@digital-magnet.uk), although recommend for urgent enquiries you call our telephone support line (020 7099 7484).
Should you wish to make a complaint, you can make address it to our Managing Director in writing to: Holland House, 4 Bury Street, London, EC3A 5AW. We will respond within a maximum of 5 working days.

Nominet / Domain Terms & Conditions

We are a Nominet Registrar and as such may provide you with a domain name via Nominet, or for other domain types we may utilise other suppliers. Regardless of our supplier, we will only act as the intermediary to register your domain. You own your domain, and regardless of your financial account with us, we will always allow you to transfer your domain to another provider (release of Website Code will be handled separately depending on your contract state with Digital Magnet).

All domains are renewed on an annual basis as part of your hosting; we will send out the invoice and reminder via email 30 days before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. Digital Magnet take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at info@digital-magnet.uk.

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar.
Digital Magnet will not guarantee the renewal of a domain name.

You can view Nominets Terms & Conditions here

 

Payments & Refunds Policy

All accounts are set up on a prepay basis and all payments are to be in UK sterling. Although we reserve the right to alter the price of any account or service at any time (without prior notice) all pricing is guaranteed for the period of prepayment. Payment is due monthly or yearly depending on the product type, following the date that the product was ordered. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given at least 30 days in advance.

No bills or invoices will be sent by regular mail unless specifically requested. All invoices will be sent directly to customers via email on request.

We reserve the right to cancel any service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes our terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time. Any incentives offered to customers when opening the account will also be cancelled.

Fees charged on a prepay basis are non-refundable. If on a trial (you will be notified), once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by us. In addition some accounts may incur set-up fees, if so, these charges are also non-refundable.